Onsite HOA Administrative/Collections Specialist (CGCA2025-8019)

GrandManors is a Division of RealManage, a company that specializes in the management of community associations with onsite staff. 

Our mission is to provide the best possible lifestyle HOA management services to our partner communities by encompassing the Best People, Best Technology, and Best Service reputation of RealManage and its CiraConnect division. The GrandManors professional staff has decades of experience managing age-restricted communities, luxury high-rise condominiums, co-ops, urban mixed-use, and large-scale single-family developments with complex amenities. Our focus is on customer service and lifestyle for the residents and the boards we serve- ensuring that the community receives the finest management in the industry.

RealManage is a values-based company with the following values as our guiding principles:

• Integrity: we always do the right thing.
• Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
• Selflessness: more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships: we are a professional services company; people do business with people they like.
• Always Improving: never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.

RealManage has earned the prestigious Certified™ recognition from Great Place to Work®, a global authority on workplace culture, employee experience, and leadership excellence. This accolade is a testament to the positive feedback from our employees about their RealManage experience.

Community Overview: 

Vision: Yosemite Lakes Park will endure as a beautiful place to raise a family and enjoy a lifetime!

Mission Statement: The mission of Yosemite Lakes Owners Association is to nurture a culture of community, to preserve the natural beauty of our surroundings and to exercise sound financial stewardship that allows the best quality of life for our residents through efficient, resourceful and professional leadership.

Goals:
• To maintain a park like setting that reflects the natural beauty of the Sierra foothills.
• To enhance the safety, welfare, and interests of the owners and visitors.
• To maintain the amenities which enrich our quality of life.
• To support events, organizations and activities in Yosemite Lakes Park that promote a sense of community.
• To exercise financial stewardship to achieve peak performance, productivity and profitability.
• To ensure a Master Plan is in place for management of vital infrastructure including roads and the water system.

What you’ll find here
Yosemite Lakes Park is a non-gated community in the Central California Sierra Mountain foothills located between Yosemite National Park and Fresno near the unincorporated town of Coarsegold. YLP covers about 10 square miles at elevations from 900 to 2,200 feet, naturally landscaped by oak tree, pine tree, and boulder landscapes, pristine views of snowcapped mountains and the broader views of the Central Valley. All homes are custom-built on 1 acre and larger home sites. There are 2,263 parcels with about 1,870 homes.

YLP is administered by an elected board of the Yosemite Lakes Owners Association (YLOA). Declaration of Restrictions (DOR) are not stringent as YLP caters to people who enjoy an active outdoor lifestyle and the community retains its character by individual pride in ownership.

Amenities include a 9-hole golf course with pro shop and coffee shop, riding/boarding stable, clubhouse with restaurant, lounge and library, swimming pool and tennis courts, a ball field, picnic areas, basketball court, volleyball court, tether ball, private security, storage facility, hiking/riding trails and fishing lakes.

 

Essential Duties & Responsibilities:

• Handle incoming mail/correspondence/incoming calls directly related to delinquent owner accounts.
• Interact daily with multiple law firms and lien services in connections with mutual clients.
• Update account status for all collection accounts in coordination with CSG.
• Process and prepare collection reports for monthly board meetings.
• Review attorney reports.
• Research property ownership.
• Communicate with members regarding payments and account related issues (customers include closing agents, title agents, homeowners/seller/buyers, law firms and lien services).
• Administer association payment plans.

Qualifications:

• A detail-oriented Collection Accounts Receivable Professional is needed to work in a fast-paced team environment.
• This position requires attention to detail and a desire to do it right the first time.
• A strong customer service personality and willingness to help are highly desired.
• Must be able to process high volume with attention to detail.
• 3-5 Years Accounts Receivable experience preferred.
• Professional written and verbal communication.
• Collection experience preferred but not required.
• Confidentiality.

Required Skills/Abilities:

• Energetic and positive attitude
• Good conflict resolution skills and ability to react professionally to a diverse range of complex problems and potentially frustrating customer issues.
• Strong multi-tasking skills.
• Detail oriented with problem solving abilities.
• Ability to work well with others in a team approach.
• Punctual and strong work ethic is a must.
• Computer skills to include an excellent working knowledge of Microsoft Office Suite (Word, Excel, Power Point, Outlook) along with ability to adapt to internal management software programs.
• Exhibit excellent communication and organizational skills.
• Possess professional phone manner and presence.
• Ability to use independent judgment to act responsibly and professionally in all interactions.
• Customer service focus.
• Flexibility.

Pay and Benefits:

$20.00 to $24.00 per hour, depending on education and experience.

Benefits include:

• Medical Insurance - Company will pay the premium for Employee Only Tier on the HSA plan
• Dental Insurance
• Vision Insurance
• Life and Disability Insurance
• HSA (Required High Deductible Medical Plan to be eligible)
• FSA 
• Education Reimbursement 
• 401K matching 
• Employee Assistance Program (EAP)
• 11 paid Holidays