Onsite Administrative Assistant - Part Time (TFL2025-8004)

Imagine working for a dynamic, technology-driven HOA management company that is rapidly expanding, offering abundant opportunities for career advancement, and fostering a company culture that genuinely supports its team members.

RealManage has earned the prestigious Certified™ recognition from Great Place to Work®, a global authority on workplace culture, employee experience, and leadership excellence. This accolade is a testament to the positive feedback from our employees about their RealManage experience.

At RealManage, we deeply value your professionalism and dedication. We are dedicated to ensuring your long-term career success and consider you not just an employee, but a valued member of our family.

Join us at RealManage and be part of a thriving environment where growth, innovation, and supportive teamwork define our everyday operations.

Company Overview:

RealManage is a prominent national firm recognized on the Inc. 5000 list, operating across 32 states and serving a diverse array of clients including homeowners’ associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, and master-planned communities. Our client base also includes nationally renowned developer and builder clients.

Ranked among the top firms in the community management industry (#3 out of 5,000+), RealManage distinguishes itself by delivering exceptional solutions at competitive prices. We leverage cutting-edge cloud-based technologies and mobile apps, supported by industry-leading practices and a highly skilled workforce.

Our mission at RealManage is to offer comprehensive and innovative solutions that consistently surpass customer expectations. We prioritize transparency and visibility in all client interactions, continuously measuring our performance to achieve rapid improvement. We foster a workplace culture that promotes professionalism, encourages growth, and embraces diversity. By maintaining financial strength and focusing on continual innovation, we aim to lead the industry with pioneering advancements.

Join RealManage and contribute to a company dedicated to excellence, innovation, and delivering unparalleled service in community management.

RealManage is a values-based company with the following values as our guiding principles:

• Integrity: we always do the right thing.
• Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
• Selflessness: more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships: we are a professional services company; people do business with people they like.
• Always Improving: never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.

Position Summary:

The Community Administrative Assistant plays a key role in ensuring the efficient operation of the assigned department by providing clerical and administrative support. This position serves as a point of contact for homeowners, vendors, and board members, delivering outstanding customer service while managing daily administrative tasks.

Essential Duties and Responsibilities: 

• Greet homeowners, vendors, board members, and delivery personnel, addressing concerns directly or directing them to the appropriate party.
• Provide administrative support to community association managers and other department managers as needed.
• Answer phone calls, take and relay messages, and assist residents with questions and concerns.
• Assist with correspondence and other administrative tasks as required.
• Maintain homeowner rosters, databases, mailing instructions, and homeowner files.
• Process mail for the management office.
• Perform other duties as assigned by the Director of Customer Care or the leadership team.
• Demonstrate excellent customer service skills in all interactions.
• Plus other work-related tasks as needed

Required Skills and Qualifications

• Energetic and positive attitude.
• Strong conflict resolution skills with the ability to handle complex issues professionally.
• Effective multi-tasking and problem-solving abilities.
• Detail-oriented with strong organizational skills.
• Ability to work well in a team-oriented environment.
• Punctuality and strong work ethic.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and adaptability to internal management software programs.
• Excellent communication and customer service skills.
• Professional phone etiquette and presence.
• Ability to exercise independent judgment and professionalism in all interactions.
• Flexibility in handling changing responsibilities.

Pay and Benefits:

$20.00   to $22.00, depending on education and experience.

Benefits include:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life and Disability Insurance
• HSA (Required High Deductible Medical Plan to be eligible)
• FSA 
• Education Reimbursement 
• 401K matching 
• Employee Assistance Program (EAP)
• 11 paid Holidays