Onsite HOA/Maintenance & Facilites Operations Manager (PCBFL2025-7875)

GrandManors is a Division of RealManage, a company that specializes in the management of community associations with onsite staff. 

Our mission is to provide the best possible lifestyle HOA management services to our partner communities by encompassing the Best People, Best Technology, and Best Service reputation of RealManage and its CiraConnect division. The GrandManors professional staff has decades of experience managing age-restricted communities, luxury high-rise condominiums, co-ops, urban mixed-use, and large-scale single-family developments with complex amenities. Our focus is on customer service and lifestyle for the residents and the boards we serve- ensuring that the community receives the finest management in the industry.

RealManage is a values-based company with the following values as our guiding principles:

• Integrity: we always do the right thing.
• Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
• Selflessness: more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships: we are a professional services company; people do business with people they like.
• Always Improving: never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.

Property Summary: 

Located in the heart of Panama City Beach, Laketown Wharf is the largest single-building condominium vacation resort in the Panama City area. Guests enjoy a choice of stunning Gulf, golf course and lake views. 

At night, Laketown Wharf comes alive as we celebrate another beautiful day on Panama City Beach with an exciting lighted fountain show. This daily event is choreographed with dancing water, lights, and music and can be viewed right outside your door.

Laketown Wharf provides amenities for the whole family to enjoy including a fitness center, five swimming pools, a large freshwater lake, 52,000 sq ft of lakefront boardwalk, and easy access to our beautiful beaches.

Sign on bonus may be available for this position

DUTIES AND RESPONSIBILITIES

Under limited supervision and reporting directly to the Executive Director, oversee, supervise and manage daily operational aspects of the community association, including but not limited to the following:

Operations Management

• Management of contracted services – landscape, irrigation, pool refurbishment, pool cleaning, pest control, electrical, plumbing, painting, security monitoring, fire suppression monitoring, janitorial, pressure cleaning, roofing, building construction, HVAC, lighting, sports courts, sports facilities, concrete, masonry, access control, security surveillance, asphalt maintenance, specialty lighting, fencing and site furnishings
• Manage on-site maintenance personnel
• Maintain Standard Operation Procedures and Maintenance Manuals
• Ensure highest quality of service at competitive prices
• Identify outsource opportunities for cost savings without reduction of quality
• Develop scope of work and RFP for projects, obtain prices and make recommendations to the Board of Director
• Risk management assessment and mitigation
• Support the Board of Directors Goals and Strategic Plans
• Develop training programs for maintenance personnel
• Collaborate with representatives of the local municipalities & CDD’s
• Collaborate with various entities such as new home construction managers, and project managers
• Manage repair and maintenance of vehicles (Trucks and NEV’s)
• Monitor utility billing for fluctuations that would indicate a facility issue
• Collaborate with the Service Area Manager on projects and solutions to issues in the 13 Service Areas
• Interact with homeowners and residents
• Provide on-call response to after-hours emergencies
• Emergency Response planning and implementation
• Emergency Management: on site direction of pre-event, event and post-event operations. (Direction of maintenance staff and contractors for event preparation and clean-up)
• Asset management, inventory control
• Develop annual budget, manage and adjust department budgets
• Invoice review, coding, approval and process for payment
• Provide leadership and solution based communications through daily interaction with management, staff, owners, residents and visitors
• Management of all parks and facilities including but not limited to commercial swimming pools operations, playground safety and inspections and site amenities.
• Develop and implement a preventive maintenance program.
• Monitoring activities of on-site security cameras and access control systems and provide recommendations for change and/or improvements

Irrigation Management

• Manage technical issues on irrigation system.
• Perform or arrange for repair and maintenance of all components of irrigation.
• Emergency Irrigation Management; on site direction of pre-event, event and post-event operations. (work with landscape contractor)
• Know operation of Maxicom system for irrigation control

Other General Duties

• Recruit, train, mentor and recommend termination of employees as necessary.
• Prepare special studies, projects or reports as directed by the Executive Director
• Assist Executive Director, as needed with other issues throughout the community

• Minimum of two (2) years Homeowner Association (HOA) Management experience required
• Developer relationships preferred
• Bachelor’s degree preferred. Associates degree or relevant experience required
• Previous onsite management experience strongly preferred
• CMCA certification required
• AMS and PCAM certifications are a plus
• Strong interpersonal, supervisory and customer service skills are required.
• Able to set priorities, plan, organize, and delegate effectively.
• Strong written and verbal communication skills. Must have command of the English language both written and verbal.
• Excellent phone etiquette.
• Ability to work effectively under time constraints and deadlines.
• Ability to read, understand, and explain financial statements including balance sheets, income statements and general ledger.

Pay and Benefits:

$100,000 - $115,000 annual salary, depending on education and experience.

Benefits include:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life and Disability Insurance
• HSA (Required High Deductible Medical Plan to be eligible)
• FSA 
• Education Reimbursement 
• 401K matching 
• Employee Assistance Program (EAP)
• 11 paid Holidays