Front Office Coordinator (SDCA2024-6893)

How would you like to work for a technology-based HOA management company that is growing rapidly, offers opportunities to advance your career, and has a company culture that truly supports its team members? We are a company that understands and appreciates your professionalism and hard work. We are a company that provides support with a Manager Success Group, continuous training, administrative support, etc. to all team members. RealManage is committed to do everything possible to ensure your long-term career success.  With RealManage, you are not just an employee, you are family.

Company Overview:

RealManage is a national Inc. 5000 firm with clients and operations in 24 states coast to coast that delivers services to homeowners’ associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, and master-planned communities.  RealManage also serves nationally recognized developer/builder clients.

As one of the largest (#3 out of 5,000+ firms) and fastest-growing companies in the community management industry, RealManage offers exceptional solutions provided at competitive prices with the best people, best practices, and best technology of cloud-based and mobile apps. The RealManage mission is to provide comprehensive and innovative solutions; exceed the expectations of our customers; provide visibility and transparency in all that we do for our clients who place their trust in us; measure our performance and improve at the fastest rate possible; create a work environment that encourages professionalism, growth, and diversity; and grow a financially strong organization which will enable us to provide industry leading innovations apart from our competition.

RealManage is a values-based company with the following values as our guiding principles:

• Integrity: we always do the right thing.
• Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
• Selflessness: more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships: we are a professional services company; people do business with people they like.
• Always Improving: never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.

Provide dependable day-to-day customer service for clients by answering phones and greeting visitors.  Provide support to the office staff by accomplishing the following tasks. 

Great entry-level opportunity!

Responsibilities:

• Cover the front desk during business hours except for breaks and/or when other coverage is in place.
• Display professionalism, excellence, and a sense of pride in all aspects of duties and responsibilities.
• Complete all tasks/assignments in an accurate and timely manner.
• Know, understand, implement, and support company policies and procedures.
• Maintain a team-oriented approach when dealing with all other company associates.
• Welcome all visitors and internal employees with a cheerful disposition.
• Handle customer complaints or concerns by contacting the management team and/or supervisor.
• Assist in vendor relationship management.
• Maintain a positive and professional attitude in a high demanding position.
• Answering incoming calls in a prompt and timely manner and directing to the appropriate staff member and/or team lines.
• Sort all incoming invoices
• Manage all incoming and outgoing mail
• Notify appropriate staff when deliveries are received
• Prepare overnight packages to other offices when appropriate and scan information to other offices if needed immediately
• Forward all terminated account correspondence to appropriate parties
• Sort, date stamp, open, and distribute all incoming mail.
• On a weekly basis, package and mail all Welcome Packages for corporate office accounts.
• Always maintain neatness in lobby and mailroom.
• Review the conference rooms calendar and notify by phone appropriate party when guests arrive.
• Other duties as assigned by the office manager.

Qualifications:

• High School Diploma or Equivalent required
• Outstanding communication and interpersonal skills.
• Excellent phone techniques and the ability to address large volume of incoming calls effectively and efficiently.
• Personable, well-groomed, and proper professional business attire.
• Display neatness and accuracy while maintaining efficient speed to accomplish tasks.
• Ability to work on multiple tasks simultaneously and superior organization skills.

• Ability to always maintain a positive and professional attitude.

• Ability to type at least 45 wpm.

• Software knowledge for Microsoft Office, including Outlook, Word, Excel, and Publisher. Software knowledge of accounting software, VMS.

Pay and Benefits:

$20.00   to $23.00, depending on education and experience.

Benefits Include:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life and Disability Insurance
• HSA (Required High Deductible Medical Plan to be eligible)
• FSA
• Education Reimbursement
• 401K matching
• Employee Assistance Program (EAP)
• 9 paid Holidays