Operations Coordinator, HOA - (DTX2024-6890)

Company Overview:

RealManage, an Inc. 5000 firm, operates in 24 states, providing comprehensive services to homeowners' associations, condominiums, cooperatives, luxury high-rises, municipal utility districts, and master-planned communities. 

Recognized as one of the fastest-growing companies (#3 out of 5,000+ firms) in community management, RealManage delivers exceptional solutions with the best people, practices, and cloud-based/mobile technology at competitive prices.

Our Mission

RealManage is committed to exceeding customer expectations, offering transparency, and fostering innovation. We strive to measure and improve our performance rapidly, cultivate a professional, diverse, and growth-oriented work environment, and build a financially robust organization for industry-leading innovations.

Core Values:

Integrity: Always do the right thing.

Respect: Mutual respect is the foundation of every RealManage relationship.

Selflessness: Embrace teamwork and contribute to something larger than ourselves.

Personal Relationships: Recognize that business is about people, and people do business with those they like.

Always Improving: Continuously learn, grow, and evolve; at RealManage, we are always getting better.

Position Summary

Provides support to Company by always exemplifying our corporate culture and values.  Responsibilities will include working with leadership and management team to ensure timely and accurate delivery of various data related information, keeping up to date on new software releases, and training employees as needed. A successful candidate must have a commitment to exceptional accuracy, internal customer service and quality control. A high level of initiative, proactivity, detail driven research and teamwork is desired.

Position Responsibilities

• Check and respond to voicemail, email inbox daily
• Administer Vantaca, Enumerate, Envera and other software systems as needed
• Audit incoming data for new communities to ensure accurate, complete records
• Input charge tags; read plats, cross reference, and update properties in Vantaca as needed
• Ensure ongoing accuracy of community manager assignments in multiple places
• Run metrics reports as assigned by leadership
• Communicate with software systems’ training and update-release departments to ensure optimal usage of each program
• Ensure systems work together accurately and efficiently
• Update various Exchange/Outlook distribution lists, maintaining current staffing and any changes in board members
• Use templates to create and update VCM and community websites
• Build and maintain a secure intranet
• Assist with assessment billing process as needed
• Front line troubleshooting of printers, scanners and other basic office hardware
• Work with Transition and Development Coordinator onboarding/offboarding, assisting with imports/exports as needed
• Assess efficiency and accuracy of current and incoming/outgoing data, providing proactive solutions, effective time estimations and risk analysis as needed
• Additional duties and various projects as assigned

Qualifications:

• Associate or Bachelor’s degree in computer science or related field a plus
• Previous property management reporting and database experience a plus
• Experience with Vantaca, Enumerate/Nabr and/or Exchange a plus
• Advanced ability with Microsoft Excel, proficiency with Microsoft Office Suite
• Forensic minded, possessing a high level of detail and quality
• Possess a positive outlook with a glass half full work ethic and ability to comfortably deliver in a fast-paced environment. Ability to work under tight and conflicting deadlines
• Strong time management and accurate project time estimations highly desired
• Ability to communicate with and train employees at all levels of authority and technical competency.
• Possess a high level of confidentiality and outstanding ethical standards
• Personal drive for more efficient, more automated, more accurate ways to improve process
• Ability to collect, analyze and evaluate facts and make appropriate recommendations
• Work harmoniously in an office environment with co-workers and outside agents, being adaptive to changes in work environment and project timelines

Pay and Benefits:

$40,000.00 to $45,000.00, depending on education and experience.

Benefits include:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life and Disability Insurance
• HSA (Required High Deductible Medical Plan to be eligible)
• FSA 
• Education Reimbursement 
• 401K matching 
• Employee Assistance Program (EAP)
• 9 paid Holidays