Community Association Manager (CSP2024-6845)

Company Overview:

Hammersmith is a division of RealManage. RealManage is a national Inc. 5000 firm that delivers a wide range of services to homeowners’ associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, and master-planned communities.  RealManage also serves nationally recognized developer/builder clients.

As one of the largest (#3 out of 5,000+ firms) and fastest-growing companies in the community management industry, RealManage also competes in the broader Property Technology space.  The company is a tech-enabled, high-growth firm with 1500+ team members that operates in 19 states, serving 2500 community associations and over 500,000 homeowners.  The company has experienced strong growth, both organically and via the acquisition of competitors.  The RealManage mission is to provide comprehensive and innovative solutions; exceed the expectations of our customers; provide visibility and transparency in all that we do for our clients who place their trust in us; measure our performance and improve at the fastest rate possible; create a work environment that encourages professionalism, growth, and diversity; and grow a financially strong organization which will enable us to provide industry-leading innovations apart from our competition.

RealManage / Hammersmith is a values-based company with the following values as our guiding principles:

• Integrity: we always do the right thing.
• Respect: for our customers, team members, and company; mutual respect is the cornerstone for every RealManage relationship.
• Selflessness: more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships: we are a professional services company; people do business with people they like.
• Always Improving: never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage / Hammersmith, we are always getting better.

Community Association Manager 

Facilitate, advise, educate and assist Board of Directors, their Committees, and Owners, in the daily management and operations of the Association’s business.

Elevate Communities, Empower Growth: Join Our Team and Shape the Future of Vibrant Living! 

RealManage is seeking versatile, energetic, friendly, full-time portfolio community association managers who take great pride in achieving greatness for their assigned communities.  

Embark on a transformative career journey with RealManage, where innovation meets community excellence. As a community association manager, you will take the helm in shaping the future of residential neighborhoods.

Join a dynamic team committed to redefining community management standards and become the driving force behind vibrant, thriving communities. Elevate your career with RealManage and be a key player in fostering harmony, growth, and unparalleled resident satisfaction

Job Overview: 

As the primary representative of RealManage, the community association manager (CAM) plays a pivotal role in delivering effective management, guidance, and leadership. Responsible for overseeing the day-to-day operations of a portfolio of community associations, you will ensure the provision of professional services and an outstanding customer experience. This role is dedicated to upholding the service level agreement and aligning operations with the company's guiding principles.

Responsibilities:

• Serving as a professional advisor to the board of directors for each assigned community.
• Acquiring and maintaining up-to-date knowledge of state and regulatory statutes, as well as the community's documents, policies, and procedures.
• Providing weekly updates and ongoing reporting to the board on collections, ACC requests, compliance, service requests, and work order activities.
• Conducting board or annual meetings and creating monthly management reports, offering clear insights into the state of community amenities, progress on key initiatives, and providing concise recommendations.
• Assisting the board in the selection of contractors and insurance carriers to safeguard the community.
• Managing vendor relationships, overseeing the bid process, and ensuring contract compliance.
• Approving payments to vendors providing services to the community association.
• Developing and submitting comprehensive and accurate annual budgets, meeting all deadlines, and demonstrating thorough analysis aligned with association goals.
• Collaborating with the accounting team to maintain accurate finances, variance reports, and invoice processing, including monitoring aging reports for timely legal action.
• Building positive relationships with residents to ensure high-level service, timely resolution of concerns, effective communication, and continuous improvement in community services.
• Regularly attending required monthly manager’s and training meetings.
• Conducting all business with the highest standards of personal, professional, and ethical conduct.
• Demonstrating exceptional analytical skills to address a variety of situations effectively.
• This role also involves other related tasks contributing to the overall success of community association management.

Qualifications:

• Associate or higher degree highly preferred.
• Minimum of two (2) year managing homeowner associations (HOAs) required.
• CAI designation(s) strongly preferred.
• Excellent verbal and written communication skills, including the ability to effectively communicate with internal and external customers.
• Must be able to work under pressure and meet deadlines while maintaining a positive attitude and providing exemplary customer service.
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.

Additional Skills: 

• Strong interpersonal skills: Effectively manage a diverse range of personalities and opinions, both over the phone and in person. Represent the company with friendliness and professionalism in all interactions. 

• Exceptional writing skills: Provide thoughtful, concise, and timely responses to customer concerns, predominantly through email communication. 

• Proficient in technology: Navigate our proprietary software with ease, handling data management tasks throughout the day. Comfortably utilize technology software for accessing Owner/Residential portals, Management/Board portals, Closing portals, Attorney Portals, and Vendor portals from a centralized landing page. 

• Flexibility and humility: Embrace a service-oriented mentality, being adaptable to meet clients' needs. Be willing to contribute to various tasks and go the extra mile to ensure client satisfaction. 

• Strong organizational skills: Work with hundreds of owners across a portfolio of properties, utilizing established efficient systems. Attention to detail and organizational prowess are essential for effective system utilization. 

• Ability to work independently: As part of a growing business, be comfortable working alone when necessary. Receive training, set goals, and utilize provided technology and systems to make empowered decisions, being accountable for your actions.

Pay and Benefits:

$60,000  to $73,000  (Plus variable incentive pay)

*Base pay depends on education, industry designations, and experience.*

Benefits Include

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life and Disability Insurance
• HSA (Required High Deductible Medical Plan to be eligible)
• FSA
• Education Reimbursement
• 401K matching
• Employee Assistance Program (EAP)
• 9 paid Holidays