Onsite Administrative Coordinator / Property Inspector(CHTX2024-6764)

GrandManors is a Division of RealManage, a company that specializes in the management of community associations with onsite staff. Our mission is to provide the best possible lifestyle HOA management services to our partner communities by encompassing the Best People, Best Technology, and Best Service reputation of RealManage and its CiraConnect division. The GrandManors professional staff has decades of experience managing age-restricted communities, luxury high-rise condominiums, co-ops, urban mixed-use, and large-scale single-family developments with complex amenities. Our focus is on customer service and lifestyle for the residents and the boards we serve- ensuring that the community receives the finest management in the industry.

RealManage is a values-based company with the following values as our guiding principles:

• Integrity: we always do the right thing.
• Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
• Selflessness: more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships: we are a professional services company; people do business with people they like.
• Always Improving: never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.

Responsibilities

• This is a hybrid role. The primary duties are assisting with homeowner-related inquiries via walk-in, phone, email, and regarding violations. 70% of this role is in office Admin support to the General manager and ACC Coordinator. 30% will be driving and citing violations and maintaining that documentation. These percentages may vary depending on volume and time of year.
• This role is the primary face of the onsite office. Assist guests that come into the office, help residents with statements and assessment payments, or direct them to the appropriate person
• Triage incoming emails
• Answering incoming phones
• Inspections- driving through the community regularly and reporting property code violations in accordance with neighborhood guidelines to maintain community appearance
• Take photos of violations, accurately record observations, and attach them to homeowner records using proprietary software.
• Documentation, Issuance, tracking, and follow-up of violation notices
• Education of homeowners regarding HOA policies and guidelines and working with them toward a resolution
• Responding to customer calls and emails regarding inquiries, violations, and concerns
• Ability to understand written guidelines, make observations on properties, and apply to various circumstances/encountered
• Represent the Management company and Association in a positive and professional manner
• Plus other work-related tasks

Qualifications:

Must have own vehicle, clean driving record, and be detail-oriented. 

• Previous HOA experience is required
• Must be a people person and like interacting and being client-facing regularly
• Ability to read, understand and interpret governing documents for the communities
• Strong communication skills (written, verbal, and in person)
• Proficient with Microsoft Office
• Quick study when it comes to learning new software and technology in general
• Detailed oriented, accurate and organized
• Ability to multitask, excellent time management and prioritizing skills
• Ability to work independently but also work as a team player (ability to work with a team in an office setting and independently in the field)
• Ability to work with a diverse group of people, including peers, homeowners, and Board members
• Three or more years effectively serving clients/customers
• Ability to use sound and prudent judgment to determine if a violation should be cited

Pay and Benefits:

$19.00   to $21.00, depending on education and experience.

Benefits include:

• Medical Insurance - employee premiums are paid for by company
• Dental Insurance
• Vision Insurance
• Life and Disability Insurance
• HSA (Required High Deductible Medical Plan to be eligible)
• FSA 
• Education Reimbursement 
• 401K matching 
• Employee Assistance Program (EAP)
• 9 paid Holidays